EXTRA DAYS - Price drop on many items
You bought the perfect product for you, you used it but then you noticed that it no longer worked or found out it was faulty! No problem. A compliance warranty is provided for by law.
Some manufacturers also offer a commercial warranty that allows you to receive a refund or a replacement for the product you purchased or have it repaired. This warranty is optional (it may be complimentary or you may need to pay for it) and it is additional to the compulsory legal warranties.
We provide you with an after-sales services so that you can check whether the product warranty is applicable. We can also offer you the best solution to continue enjoying your product.
As a preamble, we would like to remind you that there are three types of warranties: a gthe legal compliance warranty, b the legal hidden defects warranty, and c the commercial warranty.
a The legal compliance warranty applies in cases where defects are observed upon receiving the product. The compliance defects that fall within the framework of this legal warranty are as follows:
Faults may be related to:
As indicated by the name, the b legal hidden defects warranty sapplies to defects that were not obvious at the time of the purchase, which render the item unfit for the use it was designed for or strongly reduce its use. Unlike the compliance warranty, in this case, the buyer must prove the existence of a hidden defect.
Finally, some brands offer a c commercial warranty that is in addition to the legal warranties. Most of the time, this includes a warranty that lasts for longer than the compliance warranty and applies by registering the product on the brand's website.
Malfunctions can appear as you use the product. Some are related to normal wear and tear of the product. Others are related to improper use or neglecting to maintain the product and, therefore, these cases do not fall under the warranty.
Below is a list of warranty durations and exclusions, to help you check whether the malfunction you identified falls under the warranty.
a The compliance warranty has a duration of 2 years, as provided for by law, and includes a presumption of precedence for the compliance faults, which covers the full two-year period for new items and six months for second hand items. The warranty does not cover further sales between two individuals or two professionals.
b The hidden defects warranty only applies for the two years following the discovery of the defect.
c The commercial warranties svary depending on the brand. You can find further information about the duration of a commercial warranty on our product pages, either in the “Characteristics” section or in the "Technical information” section.
REMINDER: if you receive no further information, please assume that the legal 2-year compliance warranty applies.
The legal compliance warranty does not apply in the event that:
It also does not apply in events of normal wear and tear, improper use of the product, mishandling, not following assembly instructions, faults or malfunctions following collision, impact or a fall, etc.
Below, you will find a detailed (but non-exhaustive) list of the main exclusions:
Brake pads, holders, inner tubes, tyres, handles, brake pads, bearings, cables, housings, chainrings, pulleys, chains, cassettes, fork or rear shock seals, spokes, ratchets, disc rotors, braking surface on the rims, derailleur hanger, bulbs, brake fluid, etc.
Frame Improper use, modifications, use of a pressure washer, ...
Suspension Modifications, improper dismantling, pressure, maintenance, use of pressure washer, accumulation of dirt, dust, various types of debris, ...
Drivetrain Maintenance, lubrication, cleaning, non-compatible parts, ...
Brakes Improper bleeding, contamination of pads, disc rotors are non-compliant or incompatible with brake brand, use of pressure washer, incompatible parts and oils,...
Accessories Respecting torque, improper use, incompatible parts, ...
Wheels Modifications, non-compliant dismantling of hub, use of pressure washer, bad maintenance of freehub body, bearings, non-compliant spoke tension, ...
Tyres Pressure, assembly, inappropriate conditions, ...
Electronics Improper use of charger or battery, ...
Clothing Non-compliance with washing instructions, ...
When purchasing a product, use recommendations are often provided in the manual or by seller recommendation. For bikes, you must check the discipline you wish to use it for. For example, a cross-country bike will not be suited to intensive downhill use and so the warranty cannot cover an improper use of the product as the bike parts do not provide for other types of use.
We provide product use classifications (MTB, wheels, etc.) when our manufacturers provide us with said information.
A repairer who is not authorised by the brand, bad assembly or dismantling, falls and impact, theft, damages caused by a fire, lightening or a storm, corrosion, modifications to electronic components, addition of incompatible spare parts, direct use of workshop pliers on the carbon frame, use of maintenance products and tools that do not comply with manufacturer recommendations, faded serial number, modifications to paint, ...
We indicate notes on installation or use for specific products. You must comply with this information as it determines the proper functioning of your product and the application of its warranty.
When using a product, you are recommended to maintain the equipment to ensure its optimal functioning. In the event that maintenance is neglected or does not comply with the manufacturer recommendations, the warranty shall not cover faults linked to mistreatment. Periodic maintenance must also be carried out in order for the warranty to apply.
ADVICE: please follow the user instructions provided by the manufacturer in the manual or on the brand's website.
Some brands go beyond the legal duration and provide specific and/or superior warranty durations.
3 years for the frame
for Exploro and Discus/Orbis
5 years for the frame
2 years for the frame
(extendable to 3 years after registration on the site)
5 years for the frame
3 years for the frame
(extendable to 5 years after registration on the site)
3 years for the frame
5 years for the frame
Lifetime for the frame
except for Gravity, Freeride, DH, Dirt ranges: 3 years / except rear bases, shrouds and suspension rods: 5 years
lifetime for the frame
since 2004
5 years for the frame
2 years for the suspension rear arm and axles/pivots
Lifetime for the frame and fork
3 years for the carbon
and aluminium/carbon frame
6 years for the aluminium frame
(2 years for the Fritzz, Hanzz, Two15 and dirt bike frames)
5 years for the frame
Lifetime for the frame
Lifetime for the frame
5 years for the frame
2 years on the paintwork
Lifetime for the frame
3 years for the frame
5 years for the frame and rigid fork (aluminium or steel)
3 years for the carbon frame and carbon fork
Lifetime for the frame
except for Shot models
(2 years for the frame)
10 years for the frame
(6 years for the frame/fork for carbon road models)
6 ayears for carbon frames and forks 10 years for electric bike frames when registered on the manufacturer’s website
5 years for the frame
if the bike is registered on the brand’s website
5 years for the frame
5 years for the frame (categories 0 to 4) 3 years for the frame (category 5)
Lifetime for the frame
(year 2015 and later, except for the Gravity, DH, Freeride and Dirt models where frame warranty lasts 3 years)
5 years for the frame
2 years for the frame
5 years for the frame
Lifetime for the frame
(2015 and later)
10 years for the electric bike frame, 3 years for Impulse motors and BMZ batteries if registered on the manufacturer’s website
Lifetime for the frame and rigid fork (aluminium, scandium or steel), 10 years for the carbon frame and fork, 3 years for the full suspension frame
3 years for the frame
Lifetime if the bike is registered on the brand’s website
5 years for the frame
2 years for the frame
5 years for the frame
10 years for the frame
Lifetime for the frame,
5 years for road forks,
3 years for full suspension MTB frames from 140 mm or greater
Lifetime for the frame (2010 and later) if registered on the brand’s website, 2 years for suspension rear arm and axles/pivots.
5 years for the frame
4 years for the frame
(model year 2015 and later)
and 2 years for suspension rear arms
amd suspension axles/pivots
4 years for the frame
(steel full suspension models,
hardtail AM and steel Enduro models)
10 years for the frame
(6 years for the frame/fork
for carbon road models)
5 years for the frame
5 years for the frame
Lifetime for the frame
5 years for the frame
10 years for the frame
5 years for the MTB frame
and 3 years for the DH/Freeride frame
4 years for the frame
Lifetime for the frame
(2015 and later)
10 years for the frame
(6 years for the frame/fork
for carbon road models)
5 years for the frame
3 years for the frame
5 years for the fork/frame
10 years if registered
on the manufacturer’s website
2 years for the frame
(2011 to 2017)
and 3 years for the frame
from 2018 onwards
10 years for the frame
(6 years for the frame/fork
for carbon road models)
10 years for the frame
(6 years for the frame/fork
for carbon road models)
10 years for the frame
6 years for the frame
if the bike is registered
on the brand’s website
6 years for the frame
3 years for the frame
Lifetime for the frame
(2019 and later), 5 years for the frame (2018 and earlier)
Email us and at: contact@probikeshop.com, and tell us about your issue and the circumstances in which the situation occurred. Please send photos or videos to illustrate. Please also provide us with your order number, the invoice and the product serial number.
When we receive your email, we will process the information and one of our technical advisers will contact you and provide you with our expert assessment in order to:
REMINDER: Probikeshop will be responsible for shipping charges of repaired product.