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Customer Service / Returns

Nous possédons plusieurs entrepôts. Lors d'une même commande, il est donc possible que vous ayez reçu différents colis dans des cartons différents.
Merci de suivre la procédure qui correspond uniquement au colis dans lequel le produit à retourner était emballé.

Vous avez une étiquette
dans votre colis ?

Suivez cette procédure

Vous n’avez pas d’étiquette
dans votre colis ?

Suivez cette procédure

Les retours des vélos et des produits hors encombrants sont GRATUITS !
Pour des raisons de transport, des frais de retours peuvent s’appliquer sur les encombrants. Voir la liste

×

Produits encombrants : cadres, draisiennes, home-trainer, paires de roues, pieds d’atelier, porte-vélos, remorques pour enfant, valises et vélos complets.

VOTRE COLIS CONTIENT
UNE ÉTIQUETTE DE RETOUR

1

Vérifiez que votre article figure sur votre bon de retour
+
Emballez les produits neufs dans leur emballage d'origine dans un colis sécurisé

2

Complétez et joignez le bon de retour
+
Collez l'étiquette de retour reçue avec votre commande sur votre colis

3

Déposez votre colis en point Mondial Relay

Voir les points relais
Vous serez remboursé dans les meilleurs délais après réception et vérification de votre colis.

VOTRE COLIS NE CONTIENT PAS
D'ÉTIQUETTE DE RETOUR

Vous souhaitez retourner un vélo ou un encombrant

Contactez-nous pour détailler les raisons du retour en précisant votre numéro de commande.

Par téléphone gratuitement

08 05 69 00 67

Lundi - Jeudi | 9h - 18h

Vendredi | 9h - 17h

Via le formulaire de contact

Nous contacter

Nous vous répondrons directement sur votre adresse mail

Responsabilités

Les produits proposés par www.probikeshop.fr sont conformes à la législation française en vigueur

Le site www.probikeshop.fr ne pourra être tenu pour responsable de l’inexécution du contrat en cas de rupture de stock ou indisponibilité du produit, de force majeure, de perturbation ou grève totale ou partielle notamment des services postaux et moyens de transport et/ou communications.

Le site www.probikeshop.fr ne pourra être tenu pour responsable de tous dommages indirects qui pourraient survenir du fait de l’achat des produits.

L’impossibilité totale ou partielle d’utiliser les produits, en raison notamment d’une incompatibilité de matériel ne peut engager la responsabilité de www.probikeshop.fr ni donner lieu à aucun dédommagement ou remboursement.

Le site www.probikeshop.fr contient également des informations provenant de tierces personnes, et des liens vers d'autres sites web. www.probikeshop.fr ne pourra en aucun cas être tenu pour responsable des dommages résultant de l'utilisation, de l'accès à, ou de l'incapacité à utiliser ces informations tierces, ni au contenu des autres sites web.

More than 350 brands available
Many delivery options!
100% of our products are in stock
Need advice?
Our experts are here to help you!
With Probikeshop, you are guaranteed to get the best price*!
We are committed to negotiating the fairest prices for you. However, if you find our products at a lower price elsewhere, simply send us an e-mail, and we will reimburse the difference.
If you find a lower price elsewhere before making your purchase:
Before purchasing a product on our website, if you find the same product at a lower price on another website that has an online payment system, we will give you a gift voucher equal in value to the price difference. This voucher will be valid only for this product, and only for a period of 24 hours.
To get your gift voucher, send us an e-mail with a link to the competing offer at: contact@probikeshop.com
If you find a lower price elsewhere after making your purchase:
After purchasing a product on our website, if, within 48 hours of placing your order, you find the same product (same colour, same year of manufacture, same features, same size) at a lower price on another website that has an online payment system, we will reimburse the difference!
To get your reimbursement, send us an e-mail with a link to the competing offer at contact@probikeshop.com, along with your name and order number. The reimbursement amount will be credited directly to your account.
* This offer is valid only in mainland France, and for a maximum of 10 units of a given product. The product must be identical (same colour, same year of manufacture, same features, same size), and the product must also be available in stock. The offer is not valid for products that are on sale, being sold as part of a clearance sale, or being sold on an auction site or discount site.
FREE SHIPPING / RETURN FOR 2 €
Free deliveries with orders over €50
  • At service points (Mondial Relay & Relay XL)
  • Bulky items included
  • In Metropolitan France
  • For all orders under €50: €2.99

Delivery time: 3-4 working days (Mainland France)

Returns for € 2 with no minimum purchase required
  • At service points (Mondial Relay & Relay XL)
  • Bulky items excluded
  • In Metropolitan France

Do you want your order to be delivered within 24/48 hours, or at your residence? We offer you a range of other delivery providers.

So Colissimo
(2-5 working days)

Chronopost J13
(24 hours)

DHL Standard
(Cash on delivery)

DHL Express
(24 hours)

France Express
(2 working days)

Chrono Relais
(24 hours)

100% of our products are in stock
At Probikeshop, we don't like to make you wait. That's why the 60,000 products we offer are always in stock.
Free shipping on orders over € 49*
On orders over € 49, you can opt for free home delivery via Celeritas.
Cash on delivery service is available when your order value is less than € 750.

Delivery time: 4/5 working days.

* Products such as bikes, balance bikes, ride-ons, scooters, tricycles, kid’s bike trailers, baby seats, home trainers, bike carry cases, bike carriers, wheelsets, frames, workshop stands etc. are considered as bulky items and are not included in this offer.
Pay for your order in cash at the time of delivery.
This service is available when your order value is less than € 750, and when delivery is carried out by DHL Standard or Bartolini Corriere Espresso only.
Please have the exact amount of cash ready.
FREE SHIPPING / RETURN FOR 2€
Shipping to Portugal with Celeritas
On orders over € 60, you can opt for free home delivery via Celeritas.

Delivery time: 5/6 working days.

Cash on delivery service is available when your order value is less than € 750.


Delivery time: 3 working days (5-6 for bikes)

Returns for € 2 with no minimum purchase required
  • At service points (SEUR)
  • Bulky items excluded
  • In Portugal (except the islands)
FREE SHIPPING / RETURN FOR 2€
Free shipping via Bartolini
On orders over € 69, you can opt for free home delivery.
  • At home
  • Bulky items* excluded
  • In Italy (except Sicily and Sardinia islands)
  • Cash on delivery service is available when your order value is less than € 750.

Delivery time: 5/6 working days

Returns for € 2 with no minimum purchase required
  • At service points (SEUR)
  • Bulky items* excluded
  • In Italy (except Sicily and Sardinia islands)

*Products such as bikes, balance bikes, ride-ons, scooters, tricycles, kid’s bike trailers, baby seats, home trainers, bike carry cases, bike carriers, wheelsets, frames, workshop stands etc. are considered as bulky items and are not included in this offer. Free delivery does not apply in Sardinia and Sicily.
Free shipping on orders over CHF 99*
On orders over CHF 99, you can opt for free home delivery via the Swiss Post.
Same day dispatch for all products that are ordered and paid for before 3 pm.*
Delivery time: 2-4 working days.
*Products such as bikes, balance bikes, ride-ons, scooters, tricycles, kid’s bike trailers, baby seats, home trainers, bike carry cases, bike carriers, wheelsets, frames, workshop stands etc. are considered as bulky items and are not included in this offer.
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