Latest information

Delivery conditions, extended time periods, returns, etc.
We take stock of the current situation with you. Go here to see our latest.


Deliveries to the United Kingdom are no longer provided..


Contact-free delivery

All deliveries are now contact-free. So we can protect you and continue to protect others.

I have a problem. What should I do?

Many of you are asking us questions about the current situation.
So we can answer you as quickly as possible, we have prepared answers to the most frequently asked questions.


    Why are delivery times longer?

    We have reinforced our procedures to process all orders while complying with rules of good hygiene. The timer periods provided take into account these longer preparation times. We are doing as much as possible to reduce your waiting time

    I made an order, when will I receive it?

    Despite the slowdown, all of our hauliers are fulfilling our orders all over the country. Each haulier has implemented specific procedures. Therefore, please read the information available on the delivery page and rely on the information provided along with the tracking n. for your package.


    Which methods of payment are still available?

    We are adapting our website as quickly as possible, according to the information we receive from hauliers and the government. Furthermore, methods of payment available are listed during the Payment step of the order procedure.


    I wish to return an item, what should I do?

    Are you not fully satisfied with your order? No problem! Probikeshop is always here to help you find a solution!


    I am looking for a Home Trainer, will you receive any?

    New arrivals are ongoing. Please check the specific page regularly for more information and to order your item

    I cannot find my question on this list, who can I contact?

    Our Customer Service remains operational and is available to answer all of your questions.

  • I cannot find the answer to my query

    Our advisors are available to help from Monday to Friday from 9 am to 5 pm.

    Please wait